Job Title: Front of House Manager

Location: [Specific Restaurant/Hotel/Venue Name - e.g., The Thame Grand Hotel / "The Oak & Ember" Restaurant]

Reports To: General Manager / Operations Manager

Job Type: [Full-time]

About Us: [Optional: Briefly describe your establishment. e.g., "The [Venue Name] is a renowned [e.g., fine-dining restaurant / boutique hotel / vibrant pub] in Thame, dedicated to providing an unparalleled experience for our guests. We pride ourselves on exceptional service, exquisite [cuisine/ambiance], and a welcoming atmosphere."]

Job Summary: We are seeking an experienced and charismatic Front of House Manager to lead our service team and ensure every guest receives an outstanding experience. The ideal candidate will be a highly organised, hands-on leader with a passion for hospitality, a keen eye for detail, and the ability to inspire and motivate a team. You will be responsible for overseeing all front-of-house operations, maintaining high service standards, and contributing to the overall success of the establishment.

Key Responsibilities:

Team Leadership & Management:Recruit, train, mentor, and supervise all front-of-house staff (e.g., waiting staff, hosts/hostesses, bartenders, baristas, receptionists).
Develop staff schedules, manage breaks, and ensure adequate staffing levels for all shifts.
Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development.
Foster a positive, collaborative, and professional work environment.
Address staff concerns and resolve conflicts fairly and efficiently.
Guest Experience & Service Excellence:Oversee all aspects of guest service, ensuring a welcoming, efficient, and memorable experience from arrival to departure.
Proactively engage with guests, building rapport and addressing any feedback or concerns promptly and effectively to ensure satisfaction.
Maintain exceptionally high standards of service, cleanliness, and presentation in all front-of-house areas.
Handle reservations, seating arrangements, and special requests with precision.
Operational Management:Oversee the efficient running of the dining room, bar, reception, or relevant front-of-house areas during service periods.
Manage opening and closing procedures, including cash handling, reporting, and securing the premises.
Monitor and manage inventory of front-of-house supplies (e.g., linens, cutlery, glassware, beverages) and ensure efficient ordering and stock rotation.
Work closely with the kitchen/back-of-house team to ensure seamless communication and service flow.
Implement and enforce all health, safety, and hygiene regulations.
Handle administrative tasks such as payroll input, reporting, and communication with suppliers.
Financial & Performance:Contribute to achieving sales targets and managing labour costs effectively.
Monitor guest satisfaction metrics and implement strategies for improvement.
[Optional: Assist in budget planning for front-of-house operations.]

Skills & Qualifications:

Proven experience (3+ years) in a supervisory or management role within a [restaurant/hotel/hospitality] setting.
Strong leadership abilities with a track record of motivating and developing a team.
Exceptional customer service skills with a genuine passion for hospitality.
Excellent communication (verbal and written) and interpersonal skills.
Highly organised, detail-oriented, and able to multitask in a fast-paced environment.
Strong problem-solving skills and the ability to remain calm and decisive under pressure.
Proficiency with POS systems, reservation software, and standard office applications.
Knowledge of health and safety regulations, food hygiene standards, and licensing laws.
Flexibility to work evenings, weekends, and public holidays as required by the business needs.
[Optional: Relevant hospitality management qualifications are a plus.]
[Optional: Experience with stock control and inventory management systems.]

What We Offer:

[Optional: e.g., Competitive salary and performance-based incentives]
[Optional: e.g., Opportunity for career progression within a growing company]
[Optional: e.g., A dynamic and supportive working environment]
[Optional: e.g., Employee discounts on food, beverages, or accommodation]
[Optional: e.g., Training and professional development opportunities]

To Apply: Please submit your CV and a compelling cover letter outlining your relevant experience and leadership philosophy to [Email Address].

Front of House Manager Needed